Your customer journey will follow your employee journey.
How you onboard, train, support, nurture, upskill, empower, motivate, connect with and engage your employees will reflect dramatically in how your employees support your customers' onboarding, support, nurture, empowerment, motivation, and connection.
Many people see this as two separate things.
They are not. The employees you empower daily are the same people who empower or disempower your customers.