Its Broken

How we approach engaging our organisations with change around technology is broken. There are predominantly two approaches I have seen play out when talking with clients:

1. No Investment

The platform we are about to buy will change our lives. We are convinced that this is the right platform. We have done our due diligence and are captured by the customer success stories we have seen. 

The platform will drive our innovation NOT our strategy. Because the platform is industry-leading it is costing us a lot. We need to minimise our investment in configuration and set up. We can't afford more resources to support this new platform. Let's not spend too much money on thinking time to get the strategy right. 

We trust that the platform alone will change things around here. 

2. Healthy Investment 

The platform we are about to buy will change our lives. We are convinced that this is the right platform. We have done our due diligence and are captured by the customer success stories we have seen. 

Our strategy is integral to the success of leveraging this new platform. Creating, articulating, refining and resourcing this strategy is paramount to the successful adoption of the technology platform.

We need our direction set - possibly defined by our Purpose, Ambitions and Values. We need to get our team together - we might even need a new full time resource to manage this platform effectively. We need to adopt a phased approach - activating the right things at the right time in the right sequence. 

We need our strategy locked, resources in place and a detailed plan to manage the change we seek.